Shrinking starts here
Set up ShrinkExcel Desktop
Find your key, install the app, and activate it once on each computer.
Already purchased? You can download while you wait for your key. Need help finding it?
Find your license key
Look for “Your ShrinkExcel license key” from support@shrinkexcel.com in the inbox you used at checkout.
We send the key after payment completes. Some payment methods take longer to confirm. Your Stripe receipt and license email are separate messages.
Download and install
macOS
Download for macOSOpen the downloaded .dmg, drag ShrinkExcel into Applications, then open it from Applications.
Windows
Download for WindowsOpen the downloaded .exe and follow the installer. Then open ShrinkExcel from the Start menu.
If a download fails or your computer blocks the installer, see installation help.
Paste your key and activate
Open ShrinkExcel, paste the complete key from your email, and select Activate. Connect to the internet for this step.
The app saves activation on that installation. After activation, you can shrink workbooks offline.
Personal covers two computers. Business covers ten computers across your team. Keep your license email for another installation.
Shrink your first workbook
Add a workbook or folder, choose an output folder, and select Shrink. The app writes smaller copies and leaves the originals in place. Check the result for each file; some workbooks may already be compact or cannot be processed.
Help getting started
My key hasn’t arrived, or I lost it
Check spam or junk and search for the email subject above. If you checked out with a different email address, check that inbox too.
If it’s still missing, email support@shrinkexcel.com with your purchase email and, if available, the order receipt or purchase date. We can check the order and resend your existing key. You don’t need to buy again.
If you no longer have access to your purchase email, tell us and include the order information you still have. We’ll help verify the purchase.
The download or installer won’t open
Try the download link again. If macOS or Windows blocks installation, contact support with your operating system and the exact message shown. On a work computer, your IT team may need to approve the app.
Activation can’t connect, or doesn’t accept my key
Check your connection and paste the whole key from the license email, rather than the Stripe receipt number. If activation is temporarily unavailable, try again later. If it still fails, send support the exact error and your operating system.
I’m replacing a computer or reached the machine limit
Email support with your purchase email or receipt and tell us which computer you’re replacing. We can help with a transfer or reinstall; you don’t need to purchase a replacement key.
A reinstall can use the saved activation if the app’s data is retained. A wiped computer or removed app data may need activation again.
For setup or license help, you don’t need to send a workbook or full payment-card details.
Haven’t purchased yet? See the desktop plans, or use the free browser tool.